“I recently stopped to use the restroom at the store on 39 in Livermore. I cannot believe how amazing the restrooms were. So clean. So state of the art. So wonderfully decorated!!! I’m in awe. And relaxing music to boot. I told your clerks I could sit in there and meditate it was that nice. Businesses underestimate the importance of a clean and well presented restroom. Restrooms are needed by everyone and not everyone is comfortable stopping. A clean and beautiful restroom can help someone feel safe. Thank you for your efforts and personal touches.  I’m so happy to see that someone gets it.”
Ruby Hill Chevron Customer   October 2024

“I have only been your store in Danville one time but it left an impression on me.  That was the most pleasant, cleanest, and most esthetically pleasing gas store I have ever been to in my life. Keep up the great work!”
Diablo Chevron Customer     October 2024 

“Dear Cox Family Stores,

We stopped to use the bathroom at your Livermore store and I was so impressed with the staff and cleanliness of the bathroom that I had to write this email.  Thank you so much.  Amazing.  

I have been living in different countries for a while now, and haven’t been driving on a regular basis.  Your store in Livermore is amazing. I even enjoyed talking to the other customers in line while waiting to use the restroom.  You have created a calm, happy atmosphere in your store.   Keep up the awesome work.”
Ruby Hill Chevron Customer    October 2024 

“Just visited your location off of Isabel ave and I have to say it was not just a clean rest stop but a very nice overall store and bathroom. Clean, smelt nice, appreciate the effort of your staff to maintain it to this level.”
Ruby Hill Chevron Customer     October 2024

“Just stopped at your market en route to SFO. Had to let you know it was so immaculate and well appointed, and the restroom was actually so lovely it was like a boutique! What a pleasant experience! Thank you.”
Hacienda Shell Customer    September 2024 

“Just wanted to drop an email thanking you for your stores. They are always clean, well organized & friendly. The gas station itself is well maintained and I use your car wash weekly (I love the bins with soapy water for prewash and the bins with towels for the post dry)! Anyway great business! Glad to have you in the neighborhood.”
Happy CFS Customer    September 2024

“Hello, My husband and I were at your Danville, CA  Diablo Road location the other evening and we just wanted you to know how much we enjoyed stopping in there.  The store was extremely clean, well stocked, and very easy to get around in.  We especially were impressed with the cleanliness of the rest rooms.  We so appreciated that and just wanted to pass it along.  Our daughter had also been in the week before and enjoyed her experience there as well.  The ladies working that evening, Sylvia and Olga were so welcoming and friendly- what a nice change that was compared to going to other rest stops, stores along the highway, etc .”
Diablo Chevron Customer     September 2024

“To Whom It May Concern:

Just wanted to let you know that one of your workers at your Chevron on Fallon Road was very courteous and helpful in providing guidance as to how to use your gas pumps.  After showing me, I should be able to facilitate this by myself.  We have three cars and will be filling up at your station. Thank you so much.  Great location for us and your team is pleasant and helpful!”
Fallon Chevron Customer     September 2024

“I just stopped in your store on 08/29/24, to pick up a couple of items. I have to say that the cashier that waited on me is one of the nicest employees I’ve ever encountered in this store. I just wanted to let you know my experience was very pleasant.”
Hopyard Shell Customer     August 2024 

“We just stopped by your store in Dublin, CA, and let me tell you, we were absolutely floored by how spotless your toilets are. Thanks a million for the sparkling clean experience!”
Alcosta Shell Customer     August 2024

“Stopped in Danville and the environment was very nice. The workers was very nice as well as everything super clean. The bathroom was spotless. Everything was so clean. Keep it up.”
Diablo Chevron Customer     August 2024

Hi! Just wanted to let you know your Shell restroom in Hacienda, Dublin, is by far one of the most immaculate public restrooms I’ve used. Keep up the good work! Awesome job!”
Hacienda Shell Customer     August 2024 

“I live in Morgan Hill CA and everytime I go to Livermore, Tracy, Sacramento area i try to stop at your gas stations. You do so much better at running your business than the others. Very clean and friendly. Please come to Morgan Hill. We need a station like yours.”
Ruby Hill Chevron Customer.   July 2024  

“I wanted to reach out and say that I was highly impressed with the cleanliness of the bathroom at the chevron located in Danville CA. I was felt safe to use the facilities. Every place was sanitized, well lit and stocked. The staff on duty was kind and approachable. Thank you so much for the excellent standard of service. 10/10.”
Diablo Chevron Customer    July 2024

“I stopped by your Livermore location this morning and felt compelled to email to compliment you and your staff there for the excellent state of the restrooms in the Chevron store. We regularly do roadtrips and they are the most luxurious restrooms we’ve ever visited at a rest stop! Thank you to you and your team!”
Ruby Hill Chevron Customer.   July 2024  

“Normally I wouldn’t go out of my way to write this, but this was the cleanest most pleasant gas station bathroom I’ve ever seen. Keep up the good work!”
Santa Rita Valero Customer     July 2024

“I randomly stopped at your 400 Diablo Road station and it was the nicest gas station bathroom I have ever used.  If I were transported there. I would have no idea that it was a service station, but rather I would think that I was at a nice restaurant. It was appreciated and we spent more in the store than we otherwise would have in appreciation. Keep up the good work.”
Diablo Chevron Customer     July 2024

“Thank you for the great service we always receive at Dougherty Shell! Restrooms are always incredibly clean, staff is friendly and there is a great selection of snacks.”
Dougherty Shell Customer     June 2024

“Stopped by for gas on our way to San Francisco. The cleanest restroom I’ve ever used at a gas station. The lighting, music & cleanliness is appreciated. I love that there were paper towels readily available. & it was good quality. I really just had to share this feedback. The store was also clean and easy to find what I was looking for!”
Fallon Chevron Customer.   June 2024 

“This gas station had the nicest and cleanest bathroom I ever seen. It was a pleasure to use it.”
Dublin Chevron.   June 2024

“Livermore site is amazing!  Clean and pleasant and wonderful selection.  Staff is attentive and kind!  So thankful to have you!  I wish every store had your quality! “ Ruby Hill Chevron    June 2024

“Good afternoon, I had the pleasure of dropping by your Shell on Dublin and Dougherty Rd and I was blown away by how nice y’all keep your bathrooms. It was like an oasis in a desert of run-down restrooms, a reverse watering hole if you will. Your staff here clearly puts in the effort to keep the place very nice and tidy. Props to you all. Thanks for the experience.”
Dougherty Shell Customer     May 2024

“I always stop at the above location whenever I am traveling and I just wanted to let you know how clean and well stocked it is.  I am also happy to give you my business because it is the best place to stop.  It’s always clean and the bathroom are very clean and nice.  I love ❤ this location and will tell all my friends and family to stop here for their roadside travel needs.  Your staff is friendly and helpful.   Keep it up!”
Hacienda Shell Customer     May 2024

“To whom it may concern,

I work at the Danville Barbershop located next to your Danville Location with the new car wash that was recently put in. I wanted to give your manager Josh a compliment on his leadership with the staff and customer service. My coworkers and myself visit the store often and have no complaints about anyone or the store. There are 2 other staff members who I’ve seen since working here (about 4 years) that are exceptional as well that do amazing with customers and often doing tasks in the store. Overall I appreciate the culture you have instilled within this store. Staff are always smiling and working hard. 

Keep up the amazing service and congrats on the store remodel.”
Diablo Chevron Customer     May 2024

“Wow! I’ve never seen such clean, nicely kept restrooms. They were lovely. Good job! Very appreciated.”
Ruby Hill Customer      April 2024

“I always stop at the above location whenever I am traveling and I just wanted to let you know how clean and well stocked it is.  I am also happy to give you my business because it is the best place to stop.  It’s always clean and the bathroom are very clean and nice.  I love ❤ this location and will tell all my friends and family to stop here for their roadside travel needs.  Your staff is friendly and helpful.   Keep it up!”
Hacienda Shell Customer.   April 2024

“I always stop at the Livermore location whenever I am traveling and I just wanted to let you know how clean and well stocked it is.  I am also happy to give you my business because it is the best place to stop.  It’s always clean and the bathroom are very clean and nice.  I love ❤ this location and will tell all my friends and family to stop here for their roadside travel needs. Your staff is friendly and helpful. Keep it up!”
Ruby Hill Chevron.   March 2024

“The Cleanest restrooms ever, my main spot for gas, food and the cleanest restrooms. Thank You!!”
Truckee Shell Customer     March 2024

“OMG. I just wanted to tell you that I stopped by your store/gas station first time ever on east vineyard ave (Hiway 84).  I refuse to use the restroom at any gas station cuz they are filthy. I came across yours and I was an impressed.  Thank you for that.”
Ruby Hill Customer     February 2024

“Without a doubt, the nicest filling station/store that I’ve experienced in my 66 years.  The restroom rivaled that of many fine dining restaurants.  Restrooms tell all when it comes to judging the true character and pride of owner/operators of any and all businesses.  You all are obviously proud of what you do and what you present to the public. Bravo!  Hoping you’re wildly successful.  I have no doubt that you are.”
Kings Beach Chevron.   February 2024 

“Ok y’all, I have to say, I was driving to Santa Rosa from Utah a year ago and I happened across the Chevron at 6400 Dublin Blvd. (although I didn’t pay attention to the address at the time) and was absolutely awestruck by the bathroom. The spa music! The spotless cleanliness! The bathroom fixtures! I shed a tear of exhaustion and delight. I went home and told everyone I know about this “magical bathroom” to which I am always laughed at – as though they could ever imagine or understand. Ever since when I come through the area I have tried to locate the unicorn of all Chevron bathrooms/mini marts and have never found it again – I thought it must have been a dream…until today. 

Today my boyfriend and kiddos are on our way home from Disneyland. We are tired. Half of us our sick. We missed the exit we intended to take to get gas and took the next one. I saw the lowly Chevron on the corner and for a moment had a glimmer of recollection…and hope. I stepped inside and at first noticed the serene music. My oldest hit the bathroom and my youngest waited. The sweet woman behind the counter, Judy, told my youngest he could use the other bathroom. My oldest came out and I took a breath, and slowly stepped inside. The moment I had been waiting for. A dream realized. I stepped inside and gasped. I stood there for just a moment longer than I should, basking in the joy of having once more found the long lost magical bathroom. I took a card, then purchased some items for all. Judy asked if we’d had a long drive. I could hardly speak. I then told her yes! We’ve been driving all day. And then I told her about this story that I just shared with you. She was delighted. I got to the car and exclaimed to my boyfriend that THIS WAS IT! and he had to go inside. He knew. He’s been hearing about this place for years. When he came back out, he affirmed my stories. He had a life changing experience as well in the magic bathroom.

So I just want to say thank you. Thank you Cox Family Stores for providing the most superior of gas station experiences. It is clear you have spent time, effort, energy, money, etc to do what so many others overlook, and I just need you to know that your hard work has not gone unappreciated or unnoticed. I now have the card of all of your locations and will be plugging them into my phone. Thank you. You really have something special here. 😊”
Dublin Chevron Customer     February 2024

“I’d like to commend your company and staff for the nice, clean restroom at the Kings Beach location. I think it is the nicest and cleanest gas station restroom I have ever visited.
Kings Beach Chevron Customer     January 2024

“Hello, I wanted to let you know that my family and I travel to Stockton and Davis from Salinas about 3-4 times a month and we always stop by your gas station in Livermore. The restrooms as well as the store are exceptionally clean, well stocked and your employees Tere and Pravin are so courteous and welcoming. It’s so rare to find a gas station like this. Thank you!!”
Ruby Hill Chevron Customer     January 2024

“Greetings to the management team! My wife and I wanted to send you a note about one of your stores. On 6/25/23 at about 730pm, we stopped at the Shell Station in Dublin, 4895 Hacienda Dr.
1. The restrooms were spotless…rarely have we seen restrooms taken care of so well.
2. Shelves were clean, well organized, and the selection was wide and varied.
3. Employees on site were friendly, professional, and available. Adam and one more whose name I can’t remember.

We stopped with the intent of using the restroom and getting Tylenol. We ended up buying snacks including the Chamoy gummies, something interesting and unique.  Sounds a little silly, but we’d definitely recommend and return in the future!”
Hacienda Shell Customer   August 2023

“Hi there, I was recently at your gas station on 6400 Dublin Blvd and I thought your facility was spectacular! Thanks so much for maintaining the restrooms so well and for the courteousness of your staff.”
Dublin Chevron Customer    August 2023 

“CFS is the best. Very clean restrooms! Stay awesome.”
Happy CFS Customer   August 2023 

“I wanted to praise the location at 3192 Santa Rita Rd in Pleasanton CA.Their bathroom was fresh and clean. They went beyond and had fragrance, decor, tables and lovely music. It was great!”
Santa Rita Valero Customer   August 2023 

“I stopped off at the Dublin store near the freeway off Dougherty and Dublin Blvd to purchase gas and snacks.  I also used the restroom.  I noticed the restroom was extremely clean and orderly.  In fact, I made a comment to the clerk that the restroom was well managed.  It should be noted I never comment about the restroom facilities.  In any case, kudos to the staff and cox Family Stores
Dublin Chevron Customer   August 2023 

“Outstanding elegance at this location.Ladies room seemed like a resort bathroom. Fresh flowers at the front counter, Beautiful!!!”
Ruby Hill Chevron   August 2023 

“Without a doubt, the nicest filling station/store that I’ve experienced in my 66 years.  The restroom rivaled that of many fine dining restaurants.  Restrooms tell all when it comes to judging the true character and pride of owner/operators of any and all businesses.  You all are obviously proud of what you do and what you present to the public. Bravo!  Hoping you’re wildly successful.  I have no doubt that you are.”
Kings Beach Chevron   August 2023 

“Hi! Just wanted to reach out and praise you on a job well done with the Hacienda Crossings gas station. The extra touch was amazing. I usually refuse to use gas station restrooms due to the uncleanliness of them. My husband stopped to pump gas and I ran to the restroom. It was clean, inviting and it felt like I was using the restroom in a spa. There was background music playing  and when I washed my hands the soap smelled so good. I was really amazed. Well done!!!”
Hacienda Shell Customer   July 2023

“Dear Cox Family Stores,
I found your store on Alcosta road to be the cleanest I have ever seen.  I filled my tank on a trip from Ukiah to Fresno on Sunday afternoon and used the restrooms.  In this day of just doing the minimal to get by, it was wonderful to see how your store and staff are doing their best to make a pleasant experience.  I wish you had stores in the Fresno area so I could fill near where I live. 

Once again, thanks for going the extra mile in making a nice, clean store!”
Alcosta Shell Customer   July 2023 

“Good morning! We just went to your store in Dublin and it was the cleanest, fanciest, most delightful shell station and store I’ve ever been to. The atmosphere was calming, the staff was friendly, and the selection was excellent.”
Hacienda She’ll Customer   July 2023

“Hello. We stopped at your Tahoe city store for a bathroom break and to grab snacks. I’m driving 5 little kids to the boat show and it was taxing. I was dubious about letting the kids use a gas station bathroom but it was super nice. The staff was really friendly and it wasn’t forced. It was just who they are. The manager made silly jokes and the cashier helped everyone find everything. 

You guys are a breath of fresh air. I will be back next time.”
Tahoe City Shell Customer   July 2023 

“Good morning, I stopped by the Chevron (39 East Vineyard/Isabel rd) because I needed to use the restroom.  I really don’t like to use the gas station facilities because you never know what condition they will be in but I really needed to go.  I just wanted to tell you that the restroom I used was so clean and stocked, I was so happy.  One of the cleanest bathrooms I have ever used at a gas station.  Whomever is in charge over there and whomever keeps the restroom facilities cleaned should be given raises. 😁

Thank you”
Ruby Hill Chevron Customer  July 2023 

“Restroom was clean and well stocked.  Very nice atmosphere. Shelves appeared well stocked.”
Hopyard Shell Customer    July 2023 

“Good afternoon, I’m very satisfied with you guys for that fact the station is having being remodeled. I’m impressed that despite being a small store the customer service is fantastic and the snack selection is great. Although I wasn’t able to greet Annie who I usually chat with because she was carrying boxes in and out with another lady, I appreciate the dedication and work ethic of the employees. 

Thank you and keep up the good work!”
Diablo Chevron Customer    June 2023 

“I travel between Home in Livermore and work in San Ramon. I always go out of my way to stop at your gas stations. They are always spotless, friendly staff, great array of items, and super sparkly clean bathrooms! To my surprise today, I found one in Livermore! Once again, totally spotless, everything fully stocked, clean bathrooms, and Maria and Sandra were absolutely adorable, and so helpful! They were busy cleaning when I arrived, but took the time to help me find what I needed. Thank you for continuing to maintain all of your stations. Your loyal customer”
Ruby Hill Chevron Customer    June 2023 

“I just wanted to say you have such nice gas station. Your tv says good notes and organic coffee. Your restroom looks nice with all details and beautiful music everywhere. Organic snacks , Unreal candies . I’m just fascinated, thank you for having such gas station.”
Alcosta Shell Customer    June 2023

“Hello I recently visit your store on the way to the airport. I walked in and the staff Jeff and Sandra were extremely polite and helpful. Also I wanted to complement the cleanliness of store and bathrooms. Keep up the good work, I will be making this a stopping place when I travel. Thank you!”

“Good afternoon, I’m very satisfied with you guys for that fact the station is having being remodeled. I’m impressed that despite being a small store the customer service is fantastic and the snack selection is great. Although I wasn’t able to greet Annie who I usually chat with because she was carrying boxes in and out with another lady, I appreciate the dedication and work ethic of the employees. 

Thank you and keep up the good work!”
Diablo Chevron Customer    June 2023 

“I travel between Home in Livermore and work in San Ramon. I always go out of my way to stop at your gas stations. They are always spotless, friendly staff, great array of items, and super sparkly clean bathrooms! To my surprise today, I found one in Livermore! Once again, totally spotless, everything fully stocked, clean bathrooms, and Maria and Sandra were absolutely adorable, and so helpful! They were busy cleaning when I arrived, but took the time to help me find what I needed. Thank you for continuing to maintain all of your stations. Your loyal customer”
Ruby Hill Chevron Customer    June 2023 

“I just wanted to say you have such nice gas station. Your tv says good notes and organic coffee. Your restroom looks nice with all details and beautiful music everywhere. Organic snacks , Unreal candies . I’m just fascinated, thank you for having such gas station.”
Alcosta Shell Customer    June 2023

“Hello I recently visit your store on the way to the airport. I walked in and the staff Jeff and Sandra were extremely polite and helpful. Also I wanted to complement the cleanliness of store and bathrooms. Keep up the good work, I will be making this a stopping place when I travel. Thank you!”
Hacienda Shell Customer    June 2023 

 

“I am a frequent customer at your San Ramon store on Crow Canyon Road and I wanted to let you know that two of your employees absolutely shine there. They are Mark and Najma!!!! These two are absolutely amazing people!!!! I always stop to have a conversation with each of them and they have been faithfully working for you for years. They are both delightful people that make coming into your store a treat!!!!! If I could advocate for you to give them a bonus, then I gladly will!!!!”
San Ramon Shell Customer     June 2023 

“Hi – my daughter desperately needed to use the restroom. The person that greeted us was friendly and polite. The restrooms were beautifully clean. Thank you so much – my girls said in the car “best gas station restrooms ever!”
Happy CFS Customer     June 2023

“You did an excellent job with the restroom at Hopyard and Owens. My wife is an interior designer, and your restroom design was just great — modern, uncluttered, welcoming. More like at a good restaurant than at a gas station. And you were able to train the staff to keep it clean! That’s no small accomplishment.

This is a big deal. So many places don’t pay attention to these kinds of issues. I’ll preferentially stop by Cox Family Stores when I have the choice. I do appreciate your intelligent and sensitive attention to details such as this.”
Hopyard Shell Customer     May 2023 

“I visited Lake Tahoe last weekend and made a stop at one of your gas stations. The store had the cleanest bathroom I’ve ever seen at a gas station. I want to thank the staff for a great experience. Have a great day.”
Tahoe Customer     May 2023 

 

“Hello, We just visited the LIVERMORE store location to buy a few items and used the restroom. Wow!!! The restroom is so beautiful and the cleanest, nicest public restroom I’ve ever been in. Even the music was amazing. The selection of items in the store was impressive too. 

Thank you for providing such a welcoming place for travelers. Wish you had some in Santa Cruz County :)”
Ruby Hill Chevron Customer     May 2023 

“Dear Owner/Manager, 

I hope this email finds you in good health and high spirits. My name is William Brown, and I am writing to express my sincere appreciation for the outstanding customer service I recently experienced at your Chevron gas station at Fallon

On May 21 night, I had the pleasure of interacting with one of your sales staff members, Raj who truly went above and beyond to ensure my visit was exceptional. From the moment I stepped foot in your establishment, I was greeted with a warm smile and genuine enthusiasm, which instantly made me feel welcome.

What stood out most to me was his exceptional knowledge his smile and willingness to assist me. He patiently listened to my inquiries and provided detailed explanations regarding the needs and other options available, helping me make an informed decision. Not only did he demonstrate expertise, but they also exhibited a remarkable level of professionalism and friendliness throughout our interaction.

I was also impressed by the cleanliness and organization of your gas station. One of the cleanest wash room i ever visited in any gas station till date. It was evident that your staff takes pride in maintaining a well-kept environment, which further enhanced my positive experience. The efficient service, coupled with the clean facilities, exemplified your commitment to providing a top-notch customer experience.

In an industry where customer service often goes unnoticed, I firmly believe that acknowledging exceptional employees is vital.  Staff’s embodies the values and standards that make a visit to your gas station an absolute pleasure. His dedication to ensuring customer satisfaction is truly commendable and sets an excellent example for others to follow.

As a loyal customer, I wanted to take a moment to express my gratitude for having such a remarkable team member on board. I believe it is crucial to recognize and appreciate outstanding efforts, as they contribute immensely to fostering a positive image for your establishment.

Once again, please extend my heartfelt thanks to Raj for his unwavering commitment to delivering exceptional customer service. It is individuals like him who elevate the experience of visiting your gas station and make it stand out from the rest.

Thank you for your attention to this matter, and please be assured that I will continue to choose your gas station for my basic needs based on the exceptional service I have received. I wish you continued success in all your future endeavors.”
Fallon Chevron Customer     May 2023 

“To whom it may concern:

This gas station store is really great. All employees are very friendly. They always keep the restroom very clean which I have never observe in other gas stations.  I always feel to stop by on my way to San Jose from Tracy, this Cox Family Store at Livermore.”
Ruby Hill Chevron Customer     May 2023 

“Hi! i saw your cards in the restroom in dublin this weekend and wanted to compliment you –from the table to the plant to the appliances and the jazz music, this was such a treat. probably the nicest “gas station” restroom i have ever encountered, and wanted to let you know how appreciative i am of that!”
Hacienda Shell Customer     May 2023 

“I stopped to use the bathroom and buy some road trip snacks. The bathroom was clean, smelled good and good quality paper towels. The decor was not your typical gas station bathroom, was more a bathroom a modern home would have.”
Happy CFS Customer    April 2023 

“I just bought gas and use the restroom at the Valero station on Santa Rita road. As always everything was clean, even the restroom. What a relief. The first time I came here I needed to put air in my tires, get gas, and use the restroom. The station satisfied all my needs – even the air supply worked –  and ever since then, whenever I’m in Pleasanton, if I need gas at all I come by here.”
Santa Rita Valero.   April 2023 

“To whom it may concern:

I recently visited your Hopyard Road station and wanted you to know that your bathroom there was one of the cleanest public bathrooms that I’ve ever seen.

Very nice and much appreciated!”
Hopyard Shell Customer    April 2023 

“Great service & cleanest bathroom I have ever seen at a gas station”
Happy CFS Customer    April 2023 

“Hi CoxFamily, This is a reply to a ‘How are we doing card?’ I picked up.  I drive for Uber Eats, and when I am out on the road in the Dublin and Pleasanton area, I prefer to stop at your stations. The rest areas are always clean and well stocked. Even the music is nice. I always find refreshments I like.  Each store is truly an oasis!”
Happy CFS Customer     April 2023 

“Hello, I think many people are like me that when getting into a gas station store, we are used to seeing dirty floors, messy shelves and staffers giving customers a I-do-not-care-whther-you-are-coming-or-not face.
Happy CFS Customer     April 2023 

“Last Sunday my family and I stopped at your Hacienda Dr, Dublin store. One scene immediately caught my attention. A staff kneed on the ground cleaning up the already shiny floor. when we were in the restroom, my eight year old son said, “this is the best gas station bathroom I’ve ever used.” I said, “me too.” Originally we didn’t plan to buy anything. But when we were touring this nice store, partially out of our appreciation, we decided to buy a jar of ice cream. The guy who was cleaning up the floor was the cashier when we paid for the ice cream. We forgot to ask for his name. I think he is white. He has a pair of round eyes.  Congratulations to you for having hardworking staffers and such a nice store.”
Hacienda Shell Customer     March 2023

“The bathroom at Shell on Hacienda in Dublin. Let me say this.”That bathroom is very beautiful, clean, and smells so good.. just loved it..”
Hacienda Shell Customer      March 2023

“I come here quiet often and it’s the cleanest and most organized gas station with the nicest people. Maria, Cesar, Bhagwati, Orlando are always greeting everyone with a smile. I’ll be having a rough day at work but when I stop here for whatever I need their positive energy always brightens the day. There’s not another gas station this nice or has employees as good as this in California, beyond expectations.”
Ruby Hill Chevron Customer      March 2023 

“I just want to share how surprised I was when I used your restroom at Shell gas station at 5933 Dougherty Road in Dublin. It was not only clean but a touch of decor inside the restroom was really very pleasing and welcoming. Thank you for putting an extra effort on making your costumers feel so welcomed and valued. I want to specifically mention how one of your employee, Chona, was very accommodating to costumers.”
Dougherty Road Shell Customer      March 2023 

“This store/gas station is very well maintained, restrooms are immaculate (can not say that about any gas station bathrooms!!!) Keith, Isabel and Carmen are always friendly and helpful, I hope you never lose any of them as employees.”
Kings Beach Chevron.  February 2023

“I just wanted to give a shout out for your store on Diablo Road in Danville.  We drive between Tahoe City and Palo Alto often and It’s the most pleasant stop.  Apparently, Noemi has a lot to do with keeping it clean and fresh — almost as homey as home.  We make a plan to stop there and pick up some snacks for the trip east.”
Diablo Chevron Customer     February 2023

“I stopped at your gas/convenience store on Hwy 28 just before turning onto 267 for Northstar resort and want to extend a huge appreciation for the nice bathrooms and the neat, clean store in general. I liked it so much I made a point of stopping in a couple days later and both sets of employees were helpful and  polite. Such a refreshing experience and I bought stuff each time to show support.”
Tahoe City Shell Customer     February 2023

“Hello, I visited your 6400 Dublin Blvd store yesterday and was very impressed. The store was neat and clean, well organized, and the cashier was nice. The bathroom was one of the very nicest I’ve ever seen at any gas station or even restaurant!

Thank you for having such high standards. What a breath of fresh air. 

Thanks again.”
Dublin Chevron Customer     February 2023

 “Hello, I walked into your Shell location in Dublin off Hacienda. Commendation to the staff for maintaining a clean bathroom. It is the cleanest bathroom I’ve stepped foot into at a gas station . Smelled nice and was super clean . I appreciate this. Thank you!”
Hacienda Shell Customer     February 2023

 “Dear Cox Family Stores Team,

Thank you so so much for a wonderful experience at the Chevron in Danville!

The bathroom was extremely well taken care of, making many restaurant bathrooms look bad in comparison! The staff was lovely as well. Thank you so so much, please don’t change a thing!”
Diablo Chevron Customer     February 2023

“My family and I come from Elk Grove Ca every December to shop in San Jose/ Santa Clara . Your Ruby Hill Chevron is the only store we like to stop by to gas up,get snacks, and use the lavatory.  The bathrooms are always very clean and  the employees always kind.  I get snacks my husband gets hot tea and popcorn and the kids slushees.  Thanks for having a very welcoming business for us to stop in.  Margie was there today very welcoming with a beautiful smile.”
Ruby Hill Chevron Customer     February 2023

“I hardly take the time to submit comments like these, but I want to tell you how impressed I was when I used your bathroom. It felt like a spa experience or that I was in a high end hotel. Everything was very clean in the store and the attendants were very friendly. I think it is rare when a person does not forget a convenience store. The store I visited was the store in Livermore. Thank you for your excellent service.”
Ruby Hill Chevron Customer     January 2023

“Hello, I stopped into your store at Hacienda Crossings to use the restroom and buy a Gatorade. I travel a long distance for work and sometimes it’s hard to find a restroom, let alone a clean one. Your facilities were clean and everyone in the store seemed friendly. Greatly appreciated.”
Hacienda Shell Customer     January 2023

“Best gas station bathrooms I’ve ever seen.  Clean, spacious, comfortable.  The table and plant is a nice touch.  Smell great.  Also from a practical standpoint, I think these things motivate  people to clean up after themselves more.  If I lived nearby, the thought and effort you’ve put into this would make me a loyal customer and this would become “my” gas station.”
Fallon Chevron Customer     January 2023

“Thank you for your very clean bathroom at Kings Beach, Lake Tahoe. Much Appreciated.”
Kings Beach Chevron     January 2023 

“You absolutely do have the most excellent amazing store restrooms in the whole world !!”
Happy CFS Customer January 2023 

“I just wanted to say that your bathroom at the Danville Chevron was very very nice and well kept. And it was the nicest public bathroom I’ve been in my entire life. And thank you for the experience! 🙂 keep it up!”
Diablo Chevron Customer     January 2023 

“Hello 👋 I am writing you this letter to inform you that I was very, very, very happy with the store bathroom. It was 

very, very, very clean. I have never entered a gas station store that is as clean as your store. It was clean and smells so good. Places like yours deserves to be recognized. The staff, Maria and Erika, was so so good as well. Everything was clean, counter tops, coffee area and the whole place was so clean. They we busy in the store, they had smiles on their faces with welcome hearts ❤️. This was my first time stopping at the store. I am a  very happy customer. Thank you for keeping us happy with a clean place like home.”
Fallon Chevron Customer     January 2023

“This may be the best business bathroom I’ve been in…best Gas Station bathroom for sure….😊Thanks…😊”
Santa Rita Valero Customer  January 2023

“Just wanted to say that was the nicest gas station restroom I’ve ever seen. Good work. Adam at the Dublin Dougherty location is great.–“
Dougherty Shell Customer     December 2022

“I just recently came back from a vacation and the bathroom at this location is comparable to the public restrooms at the five star resort that I had visited. So clean and comfortable. I’m so glad to have stumbled into this Cox Family Store location that I’ve been sharing my experience with everyone.”
Fallon Chevron Customer  December 2022

“What nice Clean restrooms!!

The store is clean well organized. Very nice attendant as well! 10+ stars thank You!”
Dougherty Road Shell Customer   November 2022

“Hi, I just wanted to send a note of gratitude for your kind and friendly cashier. I appreciated the clean restroom with water art and spa like music. This will be a pit stop to remember for many years to come!”
Ruby Hill Chevron Customer   November 2022

“I just stopped at your Diablo Shell and was so impressed that I wanted to let you know. Juan was super pleasant and the bathroom was impeccable. I was feeling car sick and stopped to buy a beverage. Juan kindly helped me pick something and the bathroom made me feel like I stepped into a meditation room!!! Thanks to you and Juan 💜💜💜–“
Diablo Chevron Customer   November 2022

“Hello. Your Kings Beach, CA location has the nicest bathrooms and the most friendly staff!!!”
Kings Beach Chevron Customer   November 2022

“Kudos to Fallon Chevron. I’m a frequent customer at this location…getting gas, car wash and, sometimes, visiting/shopping inside the store. It’s close to home and the shops like Target, Luckys, Starbucks, etc. At this visit last Mon. 1/23rd, after pumping my gas  I had to visit the women’s restroom. Compared to others at Chevron locations, this one is always kept clean. It’s like going into mine or visiting family/friend’s’ bathroom. Your Cox store offers a variety of items to purchase from food/drinks to other miscellaneous items. If I need assistance whether inside or outside, employees here are always helpful and smiling. I can name a few: Juan(took care of my store purchase)/Olga/mgr Kamala. 

Thank you for being my frequent go-to Chevron station.”
Fallon Chevron Customer    November 2022

“Hi, regarding your Livermore store on East Vineyard Ave. I travel to Palo Altostc quite regularly and always look forward to stopping at your well run gas station and store. I especially appreciate the clean restroom and polite employees. It’s rare you find pride in ownership anymore.”
Ruby Hill Chevron   October 2022 

“I was at the Shell station in Dublin last weekend during a week-long Northern California road trip. It was so refreshing to have such a nice and clean gas station bathroom! And Sylvia was very friendly! Thank you!”
Alcosta Shell Customer     October 2022 

“Kudos pls to your cashier for her continuous great customer service. I got gas at Pump #5 yesterday afternoon around 2 PM. This time, as I always ask for a receipt by tapping on “yes” on the screen, I was directed to see cashier. Maria was prompt to retrieve my receipt. As always, she’s smiling and we carry a quick conversation like old friends/family. There are times, I’ll go inside to use your exceptionally clean women’s restroom & purchase items in the store or play the mega, the Lotto, etc. And I have Maria handling my transactions. Or Maria will check the carwash lane to let me know if it’s super busy. I’m not fond of waiting in the heat. So, Maria suggests to come early in the morning. And I do. 

Yes! I’m a regular Chevron customer at this Chevron location. And after my encounter again with Maria, I would like Cox Family Stores to recognize Maria for her great customer service. I made sure that I had her complete name, asking her to write it on your business card. Thank you, Maria.”
Fallon Chevron Customer.   October 2022 

“I had a very pleasant experience at this location this morning. Unfortunately I had to make use of the restroom and was pleasantly surprised at its new location (since I last used the facilities there more than 20 years ago!) inside the store. 

It was very clean, and the artwork provided nice thoughts to ponder at the start of my workday. Two thumbs up!”
Diablo Chevron Customer     September 2022 

“If you aim is to have the most beautiful/clean gas station bathroom in all of the US! Bravo- you’ve done it. 

I appreciate the effort! Well done.”
Ruby Hill Chevron Customer.   September 2022 

“Your employee was helpful. Restroom was clean but malodorous. Room freshener or disinfectant would improve the experience.”
Tahoe City Customer     September 2022 

“I absolutely LOVE Cox Family Stores!!!  Always clean, friendly, excellent choice of foods and beverages!! Thank You for what you do, if I need to use the restroom or get snacks, I’ll always choose a gas station with a Cox Family Store.”
Santa Rita Shell Customer.  August 2022

“To whom it may concern,

During my recent drive up North, I happen to stop into the Cox Family Stores 2760 Dublin Blvd/ Fallon Rd location. I was so impressed by the cleanliness and kindness of the staff especially Sunny and Ericka that I needed to make this praise.”
Fallon Chevron Customer    August 2022

“Hello Cox Family! My wife and I recently moved to Ruby Hills and we often take walks and every time we do we stop by your gas station and it’s always so clean, has such great variety in the convenience store, and most importantly the staff is super friendly and kind. I wanted to just send a message to you to let you know that this location is awesome. Maria, Tonya, and Sharif are all our favorites. Thought I would just drop a note. Cheers!”
Ruby Hill Chevron Customer.  August 2022

“Hello! I just wanted to send a note to say that this store is so well-kept and excellently taken care of! Wow! The bathroom was so clean and nice, it felt like a spa.

Thank you to you and your staff for taking great care for customers!”
Ruby Hill Chevron Customer  July 2022  

“Good evening, today I was in the gas station that is located in Diablo Chevron! And I was so extremely impressed on how clean the bathroom was. It seemed like a mini grocery store. Usually I’d find this type of service at a Whole Foods or something but I absolutely loved it, Adam and Annie were great too. Adam was nice and a fast cashier and Annie helped me find what I was looking for. I congratulate and thank you for having such a nice store! will definitely leave 5 stars”
Diablo Chevron Customer   July 2022

“Hey, I had the pleasure of visiting the fallon store today after fueling my car, and I just wanted to share it was the best bathroom experience I ever had at a similar location. The bathroom was clean, welcoming, smelled good, played cozy music and just felt all around great. Well done! People working in the store at the time were Sunny and Ericka.

Visiting from Sweden and heading back home tomorrow, so was our final fueling stop.”
Fallon Chevron Customer   July 2022 

“Just a note to let you know I have been in your Vineyard Rd. store probably 20 or 30 times.  I’m a driver for Central Valley Auto in Modesto. The folks who work in this store are always very courteous a d helpful. One who stands out is Margie whom I have spoken to many times, always smiling and very helpful, something most employees don’t offer anymore.

Just thought I’d drop a note to tell you how much I appreciate her.”
Ruby Hill Chevron   July 2022 

“Hello, You have very nice bathrooms in the Shell gas station on 5933 Dougherty Rd. I like how much work you put into your food marts and bathrooms.”
Dougherty Road Shell Customer   July 2022 

“I was just in the bathroom at the Shell station at 5251 Hopyard Rd. in Pleasanton. It is by far the nicest bathroom I have ever been in in a gas station, and even nicer than some restaurants. Thank you so much for the clean and beautiful restroom, complete with a plant.

You have set a new standard and I hope others follow!”
Hopyard Shell Customer    July 2022 

 

“Hello, Just wanted to give some very positive feedback for the Danville location. This store is always so nice that I always come back to it.  Recently I REALLY loved the addition of the plastic gas mitts. This took an already great gas station and made it even better. Silvia gave me this card when I gave her my feedback on the gas mitts, so if she’s the manager or anything, she’s doing a great job.”
Diablo Chevron Customer.   June 2022 

 

“Hi, Just a note of appreciation, on how your employee Silvia at the 8999 San Ramon Rd location is doing all of the right interactions with customers.  She greets them when they walk in. Listens and looks them in the eye and answers questions about the product and the company, all with a smile. I’ve worked in Customer Service for 40 years and consulted on teaching these skills.  It is rare these days to see any level employee with the skills that Silvia demonstrates with customers.  You know Customers can go anywhere to get these services but when you treat people with true interest and care, it shows.I don’t know if it is your company’s specific training programs, or if it is just Silvia’s background from other work, but hoping you use her as a training example of how to interact with every customer that enters all your stores. Keep up the good work!”
Alcosta Shell Customer    June 2022 

 

“I’m writing today that Silvia offered exceptional service at Diablo Chevron store off 680”
Diablo Chevron Customer    June 2022 

 

“Hi, I wanted to say thank you for keeping the restroom at your Danville location looking so clean and nice. I used the restroom at this location yesterday and was blown away. I’ve never used a gas station bathroom that was as clean and well maintained as the one at your Danville location. Kudos to Silvia who was on site for taking care of her guests. Good people are hard to find and she was not only pleasant, but made the place look great!”
Diablo Chevron Customer     June 2022  

 

“Hi there,
I am writing to you because I thought both the bathroom and store at 3192 Santa Rita Road Valero Gas Station was EXTREMELY clean.
I will always prefer going to Cox Family Store gas stations because of the CLEANLINESS! 

Thank you and hope you have a great day.”
Santa Rita Valero Customer     June 2022 

 

“Hello! I visited 39 East Vineyard Ave/Isabel Rd (Hwy 84) and had a great experience! The bathrooms were so beautiful and clean. Farah helped us at the counter and she was very kind and helpful. I could tell she really cares about the customer experience! The other man who was working was lovely as well. Everything was lovely at your store and it made me happy to have stopped there on my road trip. Thank you for the wonderful rest stop.”
Ruby Hill Chevron Customer   June 2022

 

“I just wanted to reach out and say that the chevron bathroom at Kings Beach in North Shore Tahoe was the best public bathroom that I’ve been in. Extremely clean, smelled good, paper was stocked and it just looked nice all around. Thanks so much!”
Kings Beach Beach Chevron Customer    May 2022 

 

“Hi, just dropping a note to say how impressed I am with your remodel of the Santa Rita road store. The bathroom is pretty swanky for a gas station!  Very nice and appreciate how clean it is. While I missed using my 7-11 points, this is a great improvement.  I would love to see flavored coffee again in hot containers. Coffee here is often luke warm and I have to add hot water or zap it. 

Tanya is awesome and super friendly.”
Santa Rita Valero Customer    May 2022 

 

“I had just been suffering through my Wife Shopping at the Livermore Premium Outlets and didn’t need gas but needed a SNICKERS bar.  When stopping at the light to reenter the freeway on the way to San Jose.  I went in, couldn’t find the SNICKERS but went to the bathroom.  I was SHOCKED how nice, clean and FANCY your bathroom was.  Saw your basket of “How are we doing?” cards.  Went out and found the SNICKERS bars and went to pay.

The guy behind the counter was friendly. I complemented him on his Fabulous Bathroom and told him “How are we doing?” Your doing great.  He smiled and chuckled and sold me my Snickers bars.”
Fallon Chevron Customer    May 2022 

 

“Hello, I just want to tell you that we busted your Danville store last week while on a roadtrip from Oregon. It was a pleasure to see how clean your bathroom and pumps were!!  Please keep up the good work! We really appreciated it after a long trip and seeing so many other gas stations that were not up to your standards

You guys really stand out!!”
Diablo Chevron Customer    May 2022 

“The restroom in your chevron on Hopyard is the nicest and cleanest restroom I’ve ever seen in a gas station!  Well Done!”
Hopyard Shell Customer     May 2022 

“Hello, I am just writing to tell you that my experience at your Shell Station at 3048 Crow Canyon Road, in San Ramon was exceptional.  My company purchases gas gift cards for underprivileged students attending the local community colleges.  I purchased 60 $50.00 gift cards, which is time-consuming as the cards are scanned one by one.  I wanted to acknowledge your employee, Xmenia who was very polite, cheerful, patient and helpful. Thank you!”
San Ramon Shell Customer   May 2022

 

“On a roadtrip on April 20, 2022. After stopping at a couple of places for a restroom, one locked up the other not available (at a Taco Bell!), we pulled into a Chevron gas station on North Lake Blvd. in Kings Beach, CA. I only use Chevron gas in my vehicle, so it was perfect. Oh my gosh, have never seen a restroom like that in a gas station, or anywhere else for that matter; unless in a nice restaurant. Picked up one of your cards on the way out and felt I needed to let you know about our experience. Appreciated and certainly not expected!”
Kings Beach Beach Chevron Customer    April 2022 

 

“The Store that connects to the Chevron off Fallon in Dublin, CA is absolutely like a spa. I was having a rough week- some bad news- and I stopped in last Friday. Bathroom was spotless, nice orchestral music playing, chips on the shelves all aligned in a row… no gross gunk in any corners. It was completely spotless, orderly, with even fresh flowers in a vase… The whole experience was pleasing and calming in a moment when I didn’t know that was what I needed. Bizarre to get a spa feeling from a convenience store- but I did. The lady behind the counter was also very nice. Quite literally the most pleasant convenience store I have ever been inside. Kudos!”
Fallon Chevron Customer     April 2022 

 

“Hi there!
A few weekends ago, I was driving through San Ramon and stopped at your store to pickup some ice. I took 3 bags at first, and your cashier, who’s name is Adam I believe, was so kind to let me take the large stack of ice to my car before I paid for it. It is the little kindnesses like this that makes world better. Great choice with Adam!”
San Ramon Shell Customer     April 2022

 

Hello, I would like to compliment Silvia and Tanya for the friendly service, and also comment on the clean and nice restrooms. Thank you!
Ruby Hill Chevron Customer    April 2022 

 

“This is one of the best gasoline stations I’ve seen. We had to use the restroom and they are so nice and clean. Even the music is a nice touch. I’ve never been in a gasoline station restroom this nice. I just wanted to let you know.”
Ruby Hill Chevron Customer    April 2022 

 

“I wanted to compliment you and your staff on an outstanding experience I had in one of your locations. 

Earlier today, March 6, 2022, I stopped in to the Dublin store on Dougherty Rd and Dublin Blvd. I went in to utilize the restroom, and grab a quick breakfast snack. Stepping into the restroom I was immediately taken in by the elegance, not to mention the cleanliness. Wow! I had to remind myself I was at a filling station, with the music and aromatic fragrance used for the deodorizer, felt like I was in a hotel or fancy restaurant. Quite the experience for just a quick stop.

Elizabeth was the attendant this morning, and she only added to the niceness of your establishment! Excellent customer service and very friendly! The entire location from outside to the counter space was exceptionally clean and very well maintained!

Thank you again for all your and your staff’s efforts!  Job well done!”
Dublin Chevron Customer  March 2022

 

“Your stores and restrooms are spotless and well decorated – every time I use them!! I always buy something too!  I just wanted you to know. Thank you.”
CFS Customer   March 2022

 

“Hello, I just wanted to let your company know that I visited your station on Diablo Road today and your bathroom was the most beautiful I have ever seen.  I was traveling home from Gilroy after a week of work travel and the area did not have many options.

I’ve been in outside sales management for many years and have traveled all over west of the Mississippi, so I was very impressed.  In addition, Silvio was a charming and cheerful member of your team and a great example of someone who enjoys what she does and makes her customers feel happy.  Have a good weekend.”
Diablo Chevron Customer    February 2022

“Bathroom was cleanliness exemplary!–Best Regards”
Happy CFS Customer    February 2022

“Praise! My car doors somehow locked at the pump yesterday and I was stranded with no phone, phone numbers, etc. for an hour at your San Ramon/Dublin Store (8999 San Ramon Rd. Your employee was so gracious and helpful, looking up AAA for me and loaning me the phone, etc. 

As I had time to look around your store, I want you to know how surprised I was to find so many useful things for sale! 

Even more than that was the fact that you had organic coffee, art in the very clean bathroom and wonderful positive messages on the screen!

I want to thank you for being a business owner because I really felt that you care about your customer’s well being. And, I want you to know that it shows! I was impressed! Thank you.”
Alcosta Shell Customer    February  2022

 

“I stopped at your Hopyard Rd Shell Station Friday afternoon, and really needed to use the restroom.  Your people were most kind, but most important is that it was undoubtedly the cleanest and most nicely furnished rest room I have ever seen in a gas station! Very impressive … “
Hopyard Shell Customer    January 2022

 

“The bathroom at 6400 Dublin Blvd is always immaculate when I visit. There store is always clean and organized.”
Dublin Chevron Customer    January 2022

 

 “Cox Family Stores, I’m writing to praise your employee Sylvia at your Danville store. My wife and I stopped to gas up and use your public restroom there today. Sylvia had just cleaned it, and it was one of the nicest and cleanest convenience store bathrooms we’ve ever seen! She greeted us with a smile and a hearty Hello.

She’s a credit to your company, and we’ll stop in again the next time we’re traveling through Danville! Thanks to you and Sylvia for a great experience!
Diablo Chevron Customer    December 2021

 

“Thanks for providing the cleanest bathrooms in the bay area and mostly, for not restricting the access to them during the pandemic/ lockdown back in 2020. Im a gardener/landscaper and service a gas station across the street from your  San Ramon Rd/ Acosta Rd store and yet, I use and support your store every time I can/ need. Thanks again, and great job!”
Alcosta Shell Customer   December 2021

 

“Friendly staff and the nicest gas station bathroom ever!”
Kings Beach Customer    November 2021

 

“March 1st, I was visiting your store located on 2760 Dublin Blvd. Maria and Farah do a wonderful job keeping the bathroom clean and fresh thank you for providing public bathrooms.”
Fallon Road Chevron    November 2021

 

“My family was heading to out towards Yosemite for the weekend.  After only traveling 30 minutes our almost 3 year old needed to use the restroom.  We quickly pulled into your store on Hacienda Dr and to my pleasant surprise we dashed into a spectacularly clean restroom!!!!! We’ve been taking a lot of road-trips lately, frequenting many restrooms to accommodate our kids so, please believe me when I say the style & cleanliness of your restrooms and store is extremely rare. 

Thank you, thank you, thank you. Your culture of excellence is apparent.” 

October 2021

 

“Visited Reno / Tahoe area from Ohio. Just had to say this was the cleanest store and restroom I’ve seen on my entire trip. Thank you, and keep up the good work!”

Kings Beach Chevron    October 2021 

 

“Today I had the pleasure of visiting your Danville location and my experience was wonderful. I believe the man working was named Marvin and he was extremely pleasant. I have to say the variety of what is carried is AMAZING!! So many choices, best variety hands down!!” 

Diablo Road Chevron    September 2021 

 

“Yesterday my family and I were driving back home to San Francisco from a trip to the snow, and our young daughter needed to use the bathroom. We pulled off the highway and into a gas station. I was dreading going inside – usually gas station bathrooms are awful, and during the pandemic, we’ve been so cautious and careful to avoid any place that seems risky. But this one, at a shell station  in Dublin, was fantastic – incredibly clean, with flowers and bright lights, and I felt such relief. It’s funny how something so seemingly small can have such an impact on you!”

Hacienda Shell Customer    September 2021 

“Awesome!  Well run store. Very clean restrooms, so appreciated. Good selection of wine. We were so happy we stopped here!”
Ruby Hill Chevron Customer    August 2021

 

“I was super impressed by the restrooms.  It was hands down the cleanest public bathroom I’ve ever used. The staff was super friendly as well. You guys are doing a great job!!”
Fallon Chevron Customer     August 2021

 

“Hi, We stumbled across your store at 6400 Dublin bd/ Dougherty rd for a bathroom/ water break on our drive across California. We couldn’t have dreamed of a better spot. Silvia was friendly and welcoming and the bathroom the cleanest I could imagine in a gas station- competing maybe with a fancy restaurant in design  en cleanliness. Thank you Silvia the Cox Family for making our day happier!”
Dublin Chevron Customer     August 2021

 

“Just wanted to share my thoughts on how I’m soooooo impressed by the cleanliness of your store and bathroom! Especially during Covid I’m always so discouraged to use gas station’s restroom but I felt like I didn’t have to worry here. JC was awesome and gave great customer service”
Hopyard Shell Customer     August 2021

 

“I visited your cheveron off of Isabel Rd this Saturday (8/7). I was super impressed with the amazing bathroom and friendly clerks. Great store, was a nice break from the traffic! You have a great team, keep up the good work.”
Ruby Hill Chevron    August 2021

 

“Hello, I recently spent a weekend at Lake Tahoe; sightseeing. Around 11PM, I stopped at your gas stations to fill up my car. I needed to use the restroom so I decided to use the one inside. Upon walking in the bathroom, I couldn’t believe this was a gas station’s bathroom. I seriously thought I was at an AIRBNB bathroom. Whoever came up w/ the idea to set up the bathroom that way needs a raise. I will only use this gas station to purchase things and use the bathroom whenever I’m in Tahoe City.”
Tahoe City Shell    August 2021

 

“I visited your Vineyard Ave store yesterday and wanted to share what a pleasure it was and always is when I pass thru Livermore.

Always exceptionally clean and inviting I was greeted by the clerk behind the counter as I entered the store…such a great place. I wish I had his name (it was about 3-3:30pm) but there was a line at his counter when I was leaving the restroom.

Thank you for providing such a great place I know I can trust to be clean and inviting each time I pass thru Livermore on my trips to the Sierras.”???
Ruby Hill Chevron    August 2021

 

“The store and bathrooms were very clean! The attendant was also very welcoming.”
Diablo Chevron Customer     August 2021

 

“My family just stopped at the Chevron store in Livermore and I just wanted to compliment the staff on their friendliness and helpfulness. Along with how wonderfully surprised I was at how clean and beautiful the bathrooms are. We had to make this stop as an emergency for a couple of my kids who urgently needed to use the restrooms. It was above and beyond what I could have ever imagined.  Please pass this along. The manager, cashier and man stocking the aisles were all fantastic!”
Ruby Hill Chevron    July 2021

 

“Hey SILVIA, I really appreciate your service !!”
San Ramon Shell    July 2021

 

“Used your gas station on 7/24. Margie and Tanya were working that day and both were extremely friendly and outgoing. They gave out such a positive vibe and made the store a happy atmosphere. I would also like to say that the bathrooms in that store were extremely clean and shockingly looked like I was using a restroom in a resort. Never have I seen or would I have ever expected facilities to be that nice at a gas station.

Your operations are obviously extremely well run.

Thank you for such a positive experience.”
Ruby Hill Chevron    July 2021

 

“Hi, I am new to the area having moved to California from Illinois just a week ago. I was at your 4895 Hacienda store today for a car wash and had trouble getting the code for the car wash working. I sought the help of your associate inside the convenient store. The associate Sana was very helpful walking back to the Car wash and typing in the code herself to help me out. I am very impressed with how professional and courteous Sana and your staff was. You have won a repeat customer in me for my car wash and gas needs.”
Hacienda Shell Customer    July 2021

 

“What a wonderful and clean store. Your employees are amazing and the detail in cleaning your restrooms was fantastic give your employees my deepest heartfelt appreciation”
Fallon Chevron Customer    July 2021

 

“To Whom It May Concern:

Last month I drove down to LA for my mom’s 85th birthday celebration. On our return trip up highway five we stopped at your Chevron station (see subject line for the exact location). I used your restroom and was so impressed with its cleanliness and beauty. I made a comment about it to the man who was at the cash register and he gave me your:  “How are we doing” card. Gas station restrooms are usually quite dirty and grim. I have never in my almost sixty years of living seen such a clear gas station restroom as the one at this location in Dublin. 

My compliments to you and your family and to the management/crew who do the hands-on work.”
Dublin Chevron Customer     July 2021

 

“I have traveled all over before, during and after the pandemic. Your bathrooms at this location were immaculate.  It’s nice to not feel disgusted using a toilet or having no toilet paper or paper towels every where.  Great job to you and your team for taking pride of their place of work in this busy tourist season and when help is hard to find! You will get our business every time we are in the area.”
Kings Beach Chevron Customer    July 2021

 

“Hello, Yesterday morning on 4th July Independence Day I had opportunity to buy gas from your store (39 East Vineyard Ave, Livermore). I filled gas, bought some ice and used your store restroom.

I have never had such a pleasant experience using a gas station in California in past 25 years. Your gas station was extremely clean, the ladies on duty in store were extremely courteous and customer focused, your store restrooms were better than many 4 star hotels! You folks are doing amazing. You are showing how an American business should be run with honesty, integrity, hard work and passion for customer service. Keep up this good work. All the best to your business and your family.”
Ruby Hill Chevron Customer     July 2021

 

“Hi,

Sorry, but I meant to send this note a few weeks ago.

I want to commend Ms. Chona for great customer service at Chevron Station at 6400 Dublin Blvd on June 25.

I was having problems getting the Chevron Card fuel discount since I started using a recently issued new card at this site.  It happened a couple of times before this date, and the station attendant each time was unaware of the issue.  I was finally referred to Ms. Chona, and she informed me there had been a problem with programming for the new cards, but everything had now been resolved.  To make up for the inconvenience, she gave me a $50 gift card, which I greatly appreciated.  (By the way, one attendant was new, and he wasn’t even aware there should be a discount when using a Chevron credit card, so there may be a training issue.) I had the same problem at other Chevron stations not operated by Cox Family Stores, so the issue was apparently systemic through the Chevron network.

    I also want to commend Cox Family Stores for operating what I think are the cleanest and best maintained Chevron stations in the network.  The store experience very pleasant, and the bathrooms in particular are very clean with pleasant odor and music.  They are much better than most ExtraMile stores, even those operated by Chevron Stations, Inc.  The small touches, such has hand sanitation stations at the pump and the feedback cards, are much appreciated too.  I have one small suggestion:  It would be helpful to use windshield cleaning squeegees with a softer, more pliable rubber edge so I don’t need to use a strong downward force to avoid streaking on the windshield.

    You have earned my loyalty to use your stations for refueling whenever I can.  Thanks for operating your business with excellence!”
Dublin Chevron Customer     June 2021

 

“When I went into the store I was shocked!!!  Wow!!! The music was pleasant, the restroom immaculately cleaned and it even had a plant and a tissue container on side tables. Sabita was courteous and humble when I asked if she was responsible for creating such a spa-like atmosphere. She deserves recognition for such excellent work and responsible service. You’re fortunate to have such a great employee!  I will make that store my stop forever more.”
Hopyard Shell Customer      June 2021

 

“Kudos to your business at Kings Beach! While on our way to the beach while looking for parking we stumbled on your store to turn around. To our surprise we hit the jackpot! We found parking; the cleanest gas station bathroom we ever saw and great Tahoe souvenirs.

Thank you for taking pride in your business-excellent job!”
Kings Beach Chevron Customer    June 2021

 

“Hello,  Just want to give some amazing thanks to the manager and cashier working today. The manager was holding down the registers while the cashier was cleaning the bathrooms. The manager said they where low on employees and she tried to get us in and out fast. Lightning fast she is while working two registers. I told her the bathrooms where stunning. She gave me a card and ask if I could leave a comment. Just want to say thank you for having such great people working keeping up with the rushes. Also great job on the bathrooms.”
Ruby Hill Chevron Customer     June 2021

“Hello, I just wanted to give a shout out to both cashiers in the store on East Vineyard. They were very friendly and were able to go above and beyond by finding me what i needed. Also bathrooms were very clean and accessible. I believe the name of the lady that helped me was Farah. Thank you!” 
Ruby Hill Chevron Customer    May 2021 

“Hi, I just wanna give you review about that store location. Bathroom was sooo clean and customer service was outstanding. Store was soo organized. We love to visit this location.”
Ruby Hill Chevron Customer    May 2021 

 “I’m so impressed with everything in your station, from the clean bathrooms, to the music and especially Edith. Great job.”
Alcosta Shell Customer    May 2021 

”I travel for work and I can honestly say thank you. Your bathroom is the nicest gas station bathroom ever. Your stores are clean your clerks are very customer service oriented. I appreciate the hard work and your service. I will get my gas at Chevron every time I’m in Dublin thank you so much.”
Happy CFS Chevron Customer.  April 2021 

“Classical music is almost never used for as ambience in convenience stores, but I did hear Beethoven in your store yesterday!  I liked that! Thanx!”
Hacienda Shell Customer    April 2021 

“Hey there, I hope this message finds you well. I was in the Dublin/Pleasanton area the other day and visited a handful of your sites. I have to pay compliment to your beautiful stores and was met with very accommodating/friendly store personnel. Thank you and have a great rest of your day.”
CFS Customer.  April 2021  

Hello, I stopped into your Danville Chevron store today and was pleasantly surprised with a whole new look. The store looks and smells great!! Love, love, love it!!!! Lots of snacks and drinks to choose from now . Great job!!
Diablo Chevron Customer   March 2021

“I stopped at this location yesterday to get gas but primarily looking to use the restroom. 

First I’d like to say thank you for having restrooms open as most are closed due to COVID.  I am a notary and on road all day and the last year has been very hard to find a location with open restrooms so I thank you again for having them open.  

Second, as I mentioned I am on the road all day and let me tell you I have never seen a gas station with a restroom as clean as this location in the last 20 years.  Not only was it clean and smelled good, there was a nice supply of paper towels, toilet seat covers, hand soap and toilet paper, including hand sanitizer.  Restroom was neat and clean and I actually felt comfortable putting my keys, etc on the sink.  

I complimented the nice gentlemen and he went to hand me a card and I told him I already took one from restroom and would definitely be emailing.

It is nice to know I have a clean place to stop and use restroom and fill up when in the area. Thank you again!”
Dublin Chevron Customer      March 2021 

“Hello, For the past year, every Saturday I drive my brother to Davis to work on his house. My brother suffered several strokes in 2019 and I moved him from Davis where he lived for over 45 years down to Sunnyvale to be with family. So, every Saturday morning we stop at your store on Alcosta to use the restroom and later in the day we stop there on the way back. Sometimes we purchase goods as well. The reason for this message is to let you know how clean and safe your restrooms have been which is greatly appreciated. The cashier working every Saturday morning always says hello to me. Yesterday, she had just finished cleaning the restrooms and mopping the floors when we arrived. 

Where does one see this level of care?? In all my years, I have never seen this level of care. Sometimes our father travels with us and he always wants to stop here too. 

I usually don’t send comments unless I am truly disappointed. But, the level of care is so apparent I felt compelled to write this message. 

Thank you and keep up the great work. It is noticed!”
Alcosta Shell Customer     March 2021

“Hello, I wanted to take the time to congratulate you for the service level at your stores.  I am in sales so I visit some gas stations to fill gasoline and sometimes I go inside to purchase a snack or visit the bathroom and I am really impress with there cleanliness. So, thank you for taking care of this!”
Ruby Hill Chevron Customer     March 2021

“I would just like to say thanks for having the best stores around and special thanks to Juan (Juan’s the best!!!), Kashmir, Hector and the morning crew M-F at Dublin store, I always enjoy coming into the store and conversing with everyone, they are the best!!

I always leave the store with a smile on my face, everyone is so nice and welcoming. Keep up the great work!!
Happy CFS Customer      March 2021 

“I went in to the hacienda crossing store afterwork and the store was impeccably clean and well maintained with friendly COVID complaint staff. The restrooms were open and very clean. It was a great experience from a gas station store. You definitely have my business now! Thanks!”

Hacienda Shell Customer     February 2021 

“The cashier, at you San Ramon location, named Silvia is really nice and friendly makes you want to go into your market.”
San Ramon Shell Customer      February 2021

“I just wanted to say how elegant and clean the ladies room in the Chevron on highway 84. It smelled great and over all just impressive.  Thank you for the thought and effort that went into decorating the space, thank you so soooooooo much. Take care and have a great day.” 

???
Ruby Hill Chevron      February 2021

“To whom it may Concern,

The bathroom was absolutely nice I’ve never been to a facility especially a gas station restroom where I felt so safe and clean. Their doing a great job!”?

Fallon Chevron Customer      January 2021

“Hi, I’m a Flight attendant for Alaska Airlines. Every week on my way to SFO and back home I stop at your gas station.

I have to say that I’m impressed with your bathroom cleanliness, your staff dedication and friendliness and overall how good and polished you keep the place in general. I’ve been going there for years and I can’t remember a time that wasn’t clean. And let me tell you that I stop at different times during , day and night.

Thanks for the excellent job your employees do!

Have a wonderful day ?
Ruby Hill Chevron     January 2021

Thank you for a great service.
King’s Beach Customer      December 2020

Dublin Chevron     October 2019